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The "Fuck You, GameStop" Thread
#1

This doesn't really fit into any of the existing video game threads so I thought I'd put it somewhere new. GameStop are so awful that I'm sure something else will come along that causes all of us to tell them "Fuck You".


 

Quote:



GameStop has always been a sleazy, infuriating operation, but a recent report from Kotaku exposed some of the newer business practices that are making it sleazier than ever. According to several GameStop employees, the retailer operates under a program called “Circle Of Life,” which assigns quotas to each store for things like game pre-orders and used game sales. This means, if you walk in, buy a new game, refuse any of the store’s pre-order offers or other crap, and walk out, you’re actively harming the numbers of that store. Naturally, the corporate side of the company is putting tons of pressure on managers and individual salespeople to meet those numbers, threatening to fire those who don’t hit them. And with that kind of pressure on their shoulders, shadier practices have popped up among employees who are trying to meet demands and save their jobs. That includes lying about when new games and consoles are in stock to encourage customers to buy used.



“We are telling people we don’t have new systems in stock so we won’t take a $300 or $400 dollar hit on our pre-owned numbers,” one employee told Kotaku. “This is company wide and in discussions with my peers it is a common practice. We also tell customers we don’t have copies of new games in stock when they are on sale—for example, Watch Dogs 2 is currently $29.99 new and $54.99 pre-owned. We just tell them we don’t have the new one in stock and shuffle them out the door.”



Of course, GameStop insists these programs are in place to keep customers happy and get them the best value, but anyone who’s ever tried to actually buy anything at one of those detestable stores knows policies like these just make the experience worse than it already was, especially when they’re actively interfering with things like big game launches and in-store discounts. As another employee told Kotaku, “Why would I get reserves if it’s going to lead to a new sale? Why would I sell you a new game that you’re excited about if it’s going to hurt my numbers at the end of the day? Why would I sell you a new system if I’m going to be fired for doing so? It doesn’t make sense.”

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#2

And you wonder why the turnover rate at Gamestop is so high.  I used to shop at two of them near my house and you'd never see an employee, including a manager, for more than 2 months.  They're revolving doors.

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#3

Yeah, I've heard terrible stories about those shops. You've got to wonder how some corporations keep going when they've obviously lost their way and stopped putting the consumer first.

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#4
Quote:

Originally Posted by MrSaxon View Post
 

Yeah, I've heard terrible stories about those shops. You've got to wonder how some corporations keep going when they've obviously lost their way and stopped putting the consumer first.



Places like this know that they'll attract hundreds of job applications from teenagers looking for a job so they don't even blink at the high turnover rate.

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#5
AAll physical game shops' days must be numbered, surely? Another console generation or two and I can't imagine almost everything won't have shifted online.
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#6

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#7

I worked at Gamestop for a couple of years during Undergrad (2011-14). The company is really shitty to work for, no doubt. They have always been bad about pushing numbers over customer service, though it was never to the level this circle of life stuff is. Still, I remember being told to tack on a game warranty to a little kid buying a DS game with his allowance (pro-tip: you will never, ever need a warranty for a cartridge game) and felt like scum. I liked my co-workers and regular customers well enough, though, so it was a decent job to work on the weekends while I was in school.

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#8
Quote:

Originally Posted by Paul C View Post

All physical game shops' days must be numbered, surely? Another console generation or two and I can't imagine almost everything won't have shifted online.

You can't trade in digital games, though. A lot of people still like to trade in games. Hence the Circle Of Life. It's probably the only thing keeping Gamestop going.



Digital sales happen a lot on PC, but almost all the sales you ever see on Wii U or 3DS stuff are from chains like Best Buy/Walmart/Target. I can imagine a future where it's just those chains for physical console stuff, and since there is physical retail space needed for the game console and controllers, there will always be some space next to them for the games too.



Also, I don't think a console manufacturer would ever want to put themself in a digital only position because of the hard drive space issue. You don't want a consumer to get psyched up to digitally purchase a game, and then go "Ah crap, hard drive is full. Well, maybe I'll buy it another time.". If they go buy the disc at the store, then they have to clear the space if they want to play it.



I personally still use the Gamestop in Providence. The only other place to buy games in the entire city is a Walmart electronics department that is run by Morlocks who never properly stock anything on time on release day.



The Prov Gamestop gets heavy traffic in the mall, so it seems like they hold themselves to higher standards for whatever reason. I've never had them pull any shenanigans with slipping warranties onto my receipt. I let them go through their shpiel of "You wanna preorder next year's Call of Duty or what duder?!?!", say no thanks, and we move on to the transaction with no issue. The last few times I got a new game there, they gave me a fresh sealed copy with no haggling needed.



When Im really really psyched for a game (like my upcoming Nintendo Switch with Zelda), I can't bear to deal with Amazon's "Release Day Shipping" gamble. I don't want to sit around fuming when it inevitably gets to my house 2 days late. I want to just walk down to the mall, grab it, and be done with it.



With that said, on the subject of labor practices, Gamestop does sound absolutely barbaric. I could never work under those types of conditions.



If I had a better alternative option in the city than Walmart, I would use it. I patronized the independent game place run by these 2 friendly Armenian dudes back in my hometown when it was open.

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#9

There was a really attractive young lady who worked in my local GS & she was the greatest. She knew what games were hot & could tell you all about them. I assume she spends a lot of time either playing the games or reading about them.


One day she disappeared & I thought for sure it was just attrition, but it turns out she moved for college & now works at the GS 30 miles North of here.



None of the GS stores around here have working consoles in the store for demos anymore, which really ticks me off.



Walmart & Best Buy are the only other place to demo games & they're sporadic at best, and usually their consoles are down or the controllers are broken.



There is a G2K games here, but the employees are just plain dreadful. They have had the same employees for years, but dealing with them is like dealing with grumpy old men, unless you know something about ancient cartridge games, which seems to be their forté.



The only place around that has working consoles to play on in-store is up in the same city where the hottie GS employee is now & it's mobbed with little kids after 15:00.


It's right next to Crutchfield, so it's a great place to hang out while getting stereo work done on your automobile.

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#10
AGood to know she was attractive.
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#11

She still is!

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#12

Gamestops here have gotten really fucking bad. Their business practices were always shitty, but at least you could go in, grab a game and get the fuck out.



I ran in last week to get a copy of inFAMOUS Second Son (it's out of print, so major retailers are out), and instead of just getting the fucking game and leaving, employees now immediately take your phone number on a tablet and follow you around the store trying to up-sell you on used games, talk you out of buying new ones, and beg you to preorder something.



"No, I don't want to preorder Breath of the Wild and the related Amiibo figures. Yes, I have Uncharted 4. No, I don't want to buy the other three Uncharted games. No, really, I've heard I'll be fine without them. No, I don't want that obscure Japanese game that you don't sell new but someone brought in as a trade-in. No, I'm not interested in the Switch -- you have a sign out front that says you're sold out of Switch preorders anyway. Okay, I'll bite: if I preorder Horizon Zero Dawn, what bonuses are there? You don't know? Okay, I'll pass, then. Wait, are you crying? P-please stop crying. Stop crying! Okay, I'll fucking pre-order Horizon. Yes, I know I can only redeem the preorder IN THIS STORE AND ONLY THIS STORE AND I WON'T BETRAY YOU."



I'm going to have to start buying shit on Amazon.

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#13

And these high-street shops wonder why people are turning to online shopping in droves.

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#14

What will become of America's high-streets if everyone starts shopping online??



(Sorry, just making fun because we don't have that term here. We call them "thing-places".)

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#15

Now you've said that, I realize that I've never heard the phrase used in an American television show or movie. Ha.

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#16
AI work in real estate investment, we use that term constantly, except for us, "high-street retail" equates to high end, nationally recognized leaseholders in metropolitan, high volume locations, i.e. Tiffanys on 5th Ave in NYC, or even the Under Armor national retail headquarters on a well placed corner in downtown Chicago.

GameStop, no matter where it is located, is not high-street retail.
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#17

Yeah, there's not a Gamestop in the Phoenix area that isn't a stone's throw from a grocery store or a Walmart.

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#18

If you want them to sod off & leave you alone, just ask them why none of the damn demo consoles have worked for months.


They usually get far away from you after that inquiry.

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#19
AIn fairness, and it could have changed since I worked there, Gamestop has no control over the demo units; they are completely managed by Microsoft/Nintendo/Sony reps.

As an employee, I always hated fhe demo units, because we would have parents leave young children in out store unattended all the time to play the demos while they grocery shopped or got their nails done. The number of parents who treat game stores and movie theaters (another place I worked) as free babysitters astounds me.
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#20

I've managed Sharper Image and Brookstone stores with massage chairs, so I can relate.


I used to manage a comic shop, so I can relate.


and did the parents let the kids buy something from the store that babaysat them?!?...


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#21

Then that's your own fault.  Do like me and manage a Yankee Candle and you don't have to deal with those kids.  You deal with their hot moms!  And hot grandmoms!  And hot great grandmoms!

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#22

nah, the smell of the place makes me gag.


seriously.

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#23

I have an allergy for many perfumes, which triggers migraines. I have to walk on the opposite side of the mall from Yankee. The over-powering mix of so many pungent scents all at once is a nightmare.

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#24

Eh.  It's like anything else.  You get used to it after a bit.  Actually, I started working at the mall at an upstart test Barnes and Noble store.  One week after I started there, Yankee Candle moved in next door, and you could smell it through the wall.  It did give me a headache at first, but eventually got used to it.  Once I started working there, it didn't take long before I didn't even notice it.  A side effect is now I have the sense of smell to rival that of Wolverine's.

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#25

Wow, someone had to be serious cougar bait to use the term "hot great grandmoms".


<img src=" src="http://files.chud.com/images/smilies/biggrin.gif" />

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#26

Gamestop pulled some crap last week where they were selling "Family Bundles" of the Switch with three crap Rated E launch titles for $450, but weren't selling stand-alone systems.  That's some bullshit right there.  The pre-order discount on Amazon is so bonkers I can sit on my hands for a day or two on new games.  I can't imagine buying anything at Gamestop that isn't an impulse buy, although I just learned that you can bring back pre-owned games during the first seven days, which is kinda nice.  Amazon has better trade-ins too, especially on old systems.  I just got $50 for an old PSP 3001 no hassle.

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#27
AIf any of you missed the news the past few days, word is Gamestop.com got hacked so any credit card info associated with the site has been compromised. If you dealt with the store, watch your statements like a hawk (or just get new cards to be safe).

Fuck gamestop.
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#28

Man, GameStop are the fucking WORST.

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#29
ABest Buy (where I used to slave) and Office Depot have similar insane corporate mandates. As an employee your job depends on selling protection plans nobody wants to buy. So employees will often lie and say something is out of stock if they cant sell them the protection plan, because selling an item without that plan means your numbers take a hit and you get taken to task.

I remember being sat down in a back room by one of those smug punchable managers and made to feel like a child for not doing a good job. The way the guy spoke to me, I almost cursed him out. The ugly truth is they want you to behave as if you make commission or work on wall street, but pay you Burger King wages.

I told BB to shove it up their asses a while back and quit.
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#30

I'm confused as to why Gamestop sunk themselves into such a shitty business model in the first place.



You sell video games. Millions and millions of people like and want to buy video games. How do you fuck that up and turn buying something entirely superfluous but something in demand that people want to enjoy into something horrible that slowly bleeds your company dry financially?

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#31
Quote:

Originally Posted by D.T. View Post
 

I'm confused as to why Gamestop sunk themselves into such a shitty business model in the first place.



You sell video games. Millions and millions of people like and want to buy video games. How do you fuck that up and turn buying something entirely superfluous but something in demand that people want to enjoy into something horrible that slowly bleeds your company dry financially?


I honestly think this is loosely because of the successful Costco model.  I know it sounds foolish to compare the two, but I was surprised to find out (in a documentary I think) that Costco makes more money per year from their membership fees than they do on all the products they sell combined.  Just think about that for a second.  This is a company that sells more cooked hot dogs than every single stadium combined (just one example of how massive they are), yet they still make more money from fees.  And they are packed every minute of every day, and crank out some serious volume of products.



It would be easy to say "of course they make more money on fees, because it's all profit", but that would be short sighting just how massive an amount of product they move.



Long story short, many retailers know that the real money comes from dollars you can collect that have nothing going back out in return, even at the expense of making customers irritated or worse.  And a company like Gamestop is likely in it these days just to make as much as they can before they go the way of Blockbuster anyway.  Especially when half of every online dollar in the U.S. is already going to a place like Amazon...HALF OF EVERY DOLLAR SPENT ONLINE!



RANT OVER, but man I miss mom and pop video stores...and get the hell off my lawn!

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#32
AGotta love capitalism!
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#33
A[quote name="Ambler" url="/community/t/159059/the-fuck-you-gamestop-thread#post_4267228"]Best Buy (where I used to slave) and Office Depot have similar insane corporate mandates. As an employee your job depends on selling protection plans nobody wants to buy. So employees will often lie and say something is out of stock if they cant sell them the protection plan, because selling an item without that plan means your numbers take a hit and you get taken to task.

I remember being sat down in a back room by one of those smug punchable managers and made to feel like a child for not doing a good job. The way the guy spoke to me, I almost cursed him out. The ugly truth is they want you to behave as if you make commission or work on wall street, but pay you Burger King wages.

I told BB to shove it up their asses a while back and quit.[/quote]
This is all so very true. I'm so glad that my current occupation has gotten out from under the evil, ever watchful eye of an overly corporate company.

I straight up did cuss my boss out when I worked for Lowe's a few years back. I'd worked at their Texas RDC for almost 10 years. At about halfway through my "career" there....they applied this new system to the way the place was run. When I first started it was just about how much actual work you got done. Which....should be the bottom line you'd think. But then they changed to where you had to maintain a certain percentage all day. It was dictated by how many gaps you have, and how long the gaps are time-wise, scanning things into trailers with your LRT gun. I worked the appliance building. If, for example, you complete four or five head loads of appliances in a 12 hour shift...you've done a lot of work. One day I got like 9 done. Just completely busted ass but my percentage was less than 100 at the end of the day because it doesn't matter so much how MUCH work you do...it's more like you just have to maintain a certain rhythm and work like zombie at this one pace all day which is harder than it sounds sometimes. So I got twice as much done that day as anyone else but almost got wrote up because this dumb number wasn't what they wanted. So the next day I was like fuck it. I just didn't bust my ass at all. I got like 3 done that day and my % was 115 so boss man was like "you did a lot better today" and I just flipped out on him cuz I was like "you're telling me good job for doing a third of the amount of work I did yesterday and that is fucking retarded and you're fucking retarded if that's what you'd rather have out of me." Fuck ALL of that shit. I quit not too long after that. It wasn't bad money but it wasn't enough to put up with the amount of stress that they began to place on people. Utterly ridiculous.

TL;DR
Fuck Lowe's too..
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